Privacy Policy for smokeshop.ae

Last Updated: October 30, 2025

1. Introduction

Welcome to smokeshop.ae (referred to as “we”, “us”, or “our”). We are committed to protecting the privacy of our users (“you”, “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, smokeshop.ae, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).

By using this Site, you agree to the collection and use of information in accordance with this policy.

2. Legal Age Restriction (18+)

This Site and the products offered are intended for use by adults 18 years of age or older only, in accordance with UAE federal law.

We do not knowingly collect any personal information from individuals under the age of 18. By using this Site, you represent and warrant that you are at least 18 years old. If we become aware that we have collected Personal Data from anyone under 18, we will take steps to remove that information from our servers.

3. What Information We Collect

We may collect information about you in several ways. The information we may collect on the Site includes:

A. Personal Data You Provide to Us

  • Personal Identification Information: Your name, billing address, shipping address, email address, and telephone number, which you provide when you register for an account or place an order.
  • Age Verification Information: Information required to confirm you are over 18 years of age.
  • Account Data: Your username and password.
  • Marketing and Communications Data: Your preferences in receiving marketing from us (e.g., via our FluentCRM newsletter) and your communication preferences.

B. Data We Collect Automatically (Cookies & Usage)

  • Transactional Data: Details about orders and payments, such as the products you purchased. (Note: We do not store your full credit card or payment details; this is handled securely by our third-party payment gateways).
  • Usage Data: Information your browser sends automatically, such as your computer’s IP address, browser type, browser version, the pages of our Site you visit, the time and date of your visit, and other diagnostic data.

4. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Create and manage your account.
  • Process and fulfill your orders (the primary function of WooCommerce).
  • Comply with our legal obligation to verify your age (18+).
  • Send you marketing and promotional communications (if you have opted-in via FluentCRM).
  • Respond to your customer service requests and support needs (e.g., via Fluent Forms).
  • Improve our website, products, and user experience.
  • Monitor the usage of our Site to prevent fraud and enhance security.
  • Comply with UAE federal laws and regulations.

5. Who We Share Your Information With

We do not sell, trade, or rent your personal identification information to others. We may share your information with third-party service providers who perform services for us or on our behalf, but only as necessary for the following purposes:

  • Payment Processors: To securely process your payments. We will share transaction and payment data only to the extent necessary for processing the payment.
  • Shipping & Logistics Partners: To get your order delivered to you (e.g., providing your name, address, and phone number to a courier).
  • Legal Authorities: We may disclose your information if required to do so by UAE law or in response to valid requests by public authorities (e.g., a court or a government agency).

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. This includes the use of Secure Sockets Layer (SSL) technology for the entire Site. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security system is impenetrable, and we cannot guarantee 100% security.

7. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will also retain data to comply with our legal obligations (for example, to maintain sales records for tax and accounting purposes) and to resolve disputes.

8. Cookies

Our Site uses “cookies” to enhance your experience. Cookies are small files stored on your device that help the website function. For example, we use cookies to:

  • Keep items in your shopping cart (Essential Cookies).
  • Remember your login information.
  • Understand how you use our Site (Analytics Cookies).

By browsing this website, you agree to our use of cookies, as stated in our cookie consent pop-up.

9. Your Data Protection Rights

Depending on your location and UAE data protection laws, you may have the following rights regarding your personal data:

  • The right to access: You can request copies of your personal data that we hold.
  • The right to rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure: You can request that we erase your personal data, under certain conditions.
  • The right to object to processing: You can object to our processing of your personal data, particularly for direct marketing purposes (you can unsubscribe from our FluentCRM emails at any time using the link in the email).

To exercise any of these rights, please contact us at our support email.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

[email protected]